Challenge

ThoughtWorks operated a highly distributed global workforce across multiple countries. The organisation required a modern, scalable network and workplace technology environment capable of supporting rapid business growth and a sudden transition to remote working.

My Role

As Global Head of WorkSpaces & Networks, I led the global infrastructure and network function.

What I Delivered

• Consolidated regional technology operations into a unified global function.

• Standardised tools, processes, and performance metrics.

• Modernised the global network architecture.

• Expanded remote access capabilities to support thousands of users.

• Migrated legacy platforms to modern cloud-managed solutions.

• Built a data-driven decision-making capability for technology leadership.

Outcome

The organisation achieved a more consistent global technology experience, improved operational efficiency, and increased resilience during a period of unprecedented demand for remote working and digital collaboration.